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Privacy Policy

 

Cloud 9 Sports LLC, the owner of DynamicSpike Volleyball (referred to herein as “Cloud 9 Sports LLC,” “We,” “Our,” “Us”), respects and commits to protecting your privacy and any “Personally Identifiable Information” (“PII”) we collect when you visit our website at www.dynamicspikevolleyball.com (the “Website”). This Privacy Policy outlines and governs how we collect, use, protect, and otherwise handle the information we collect–including your PII–in accordance with your use of our Website.

The Information We Collect and How We Use It

We may collect information, including your PII, when you visit our Website or our social media pages; place a product order; contact us via any customer service method; sign up for e-newsletters or other regular communications; participate in customer research, surveys, contests, or other promotions; submit user-generated content via the Website or our social media pages; or otherwise enter information on our Website.

The information we collect will vary depending on your activity. Your PII may include your name, email address, phone number, billing & shipping address, payment card information, and shopping and product preferences.

Other information, not personally identifiable, may include your IP address, your Internet service provider’s address, the name and version of your computer’s operating system, the name and version of your web browser, the name of the web page directing your visit, the date and time of your visit, and the pages you visit and any search terms you enter while using our Website. This information cannot be used to identify you personally unless you also identify yourself to us by, for example, placing a product order, giving us your email address, or creating an account.

This information helps us fulfill your product orders and communicate with you about those orders; provide better customer service; share information about other products and services you might like; and improve our Website and product offerings to make your shopping experience better.

How We Protect Your Information

We take all reasonable precautions to protect your PII and other information against potential loss, misuse, and alteration by implementing certain security measures including encryption and Secure Socket Layer (SSL) technology. Although these security measures are designed to protect your information from unauthorized access, we cannot guarantee your information will never be accessed, disclosed, altered, or destroyed by a data breach. By using our Website, you acknowledge and agree to assume these risks. In the unlikely event of a data breach, we will notify you by email and Website notification within seven (7) business days, or sooner if possible.

 

Cookies

Cookies are small data files placed on your computer when you visit a website that enable it to remember your web browser and certain information to improve your experience on that website. We use cookies to process items in your shopping cart; understand your preferences and provide better service based on your previous or current Website activity; and compile aggregate, non-personally identifiable information about Website traffic and activity so we can provide better Website experiences and tools in the future. We never use cookies to save passwords, payment card information, or other highly confidential information.

You can choose to disable cookies through your web browser’s settings. However, disabling cookies may adversely affect your experience on our Website.

Third Party Disclosure

We may share your PII with third parties that provide services to help us operate our Website, conduct our business, process your product orders, and provide you with customer service. In all cases our agreements with these third parties provide for the protection and confidentiality of your PII. Otherwise we do not sell, trade, or otherwise share your PII with third parties without your permission.

We may share non-personally identifiable information with third party services for marketing, advertising, social media, analytics, and other business uses. These third party services, e.g., Facebook, Google AdSense, and Google Analytics, may set their own cookies in your web browser, and they have their own privacy policies which you should consult for information about how they use your information and how you can control it.

Update Your Information or Unsubscribe

We want to communicate with you only if you want to hear from us. To update your personal information, or unsubscribe from our marketing list, please send your request to us via the points of contact listed at the end of this Privacy Policy. Please provide your full name, mailing address, email address, and phone number so that we can locate you in our database. We will respond to your request within a reasonable period of time. You may also unsubscribe from a marketing list by following the instructions in any marketing email you receive.

Protecting Children’s Privacy

We adhere to the spirit and letter of the Children’s Online Privacy Protection Act (COPPA). We do not knowingly accept personal information from any child, and will immediately remove such information from our records when brought to our attention. Further, we do not specifically market to children under the age of 13.

California Residents

We adhere to the spirit and letter of the California Consumer Privacy Act (CCPA). While we do not meet the thresholds to be legally bound by the CCPA, we will honor reasonable requests by California residents to disclose the personal information we collect and what we do with that information, and to delete that information if so requested.

Privacy Promise

If you have questions about our Privacy Policy, or if you do not believe we are committed to our Privacy Policy, please reach out to us via the points of contact listed at the end of this Privacy Policy. We will respond to you within a reasonable period of time.

Updates to Our Privacy Policy

We may update or amend this Privacy Policy from time to time. Once posted on this Website, the new Privacy Policy will go into effect immediately, replacing any previously stated policy.

Contact Us

We welcome your questions and comments. Please contact us at:

Cloud 9 Sports LLC, DBA DynamicSpike Volleyball
Attention: Website Inquiries
2300 Walnut Street, Unit 509
Denver, Colorado 80205
Cloud9SportsLLC@gmail.com

This Privacy Policy was last updated on 30 September 2020.