The Information We Collect and How We Use It
We may collect information, including your PII, when you visit our Website or our social media pages; place a product order; contact us via any customer service method; sign up for e-newsletters or other regular communications; participate in customer research, surveys, contests, or other promotions; submit user-generated content via the Website or our social media pages; or otherwise enter information on our Website.
The information we collect will vary depending on your activity. Your PII may include your name, email address, phone number, billing & shipping address, payment card information, and shopping and product preferences.
Other information, not personally identifiable, may include your IP address, your Internet service provider’s address, the name and version of your computer’s operating system, the name and version of your web browser, the name of the web page directing your visit, the date and time of your visit, and the pages you visit and any search terms you enter while using our Website. This information cannot be used to identify you personally unless you also identify yourself to us by, for example, placing a product order, giving us your email address, or creating an account.
This information helps us fulfill your product orders and communicate with you about those orders; provide better customer service; share information about other products and services you might like; and improve our Website and product offerings to make your shopping experience better.
How We Protect Your Information
We take all reasonable precautions to protect your PII and other information against potential loss, misuse, and alteration by implementing certain security measures including encryption and Secure Socket Layer (SSL) technology. Although these security measures are designed to protect your information from unauthorized access, we cannot guarantee your information will never be accessed, disclosed, altered, or destroyed by a data breach. By using our Website, you acknowledge and agree to assume these risks. In the unlikely event of a data breach, we will notify you by email and Website notification within seven (7) business days, or sooner if possible.
You can choose to disable cookies through your web browser’s settings. However, disabling cookies may adversely affect your experience on our Website.
Third Party Disclosure
We may share your PII with third parties that provide services to help us operate our Website, conduct our business, process your product orders, and provide you with customer service. In all cases our agreements with these third parties provide for the protection and confidentiality of your PII. Otherwise we do not sell, trade, or otherwise share your PII with third parties without your permission.
We may share non-personally identifiable information with third party services for marketing, advertising, social media, analytics, and other business uses. These third party services, e.g., Facebook, Google AdSense, and Google Analytics, may set their own cookies in your web browser, and they have their own privacy policies which you should consult for information about how they use your information and how you can control it.
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Protecting Children’s Privacy
We adhere to the spirit and letter of the Children’s Online Privacy Protection Act (COPPA). We do not knowingly accept personal information from any child, and will immediately remove such information from our records when brought to our attention. Further, we do not specifically market to children under the age of 13.
We adhere to the spirit and letter of the California Consumer Privacy Act (CCPA). While we do not meet the thresholds to be legally bound by the CCPA, we will honor reasonable requests by California residents to disclose the personal information we collect and what we do with that information, and to delete that information if so requested.
We welcome your questions and comments. Please contact us at:
Cloud 9 Sports LLC, DBA DynamicSpike Volleyball
Attention: Website Inquiries
2300 Walnut Street, Unit 509
Denver, Colorado 80205